Mitek Computers is one of the few service centers in Central KY that still offers onsite service calls at your home or business. Our rates are some of the most competitive in the business. Service call rates are dependent upon the geographic area you live in. Check out our service call ma located here to see which region you are located in and what the rates are for your particular area. If Mitek performs a service call, and we determine we cannot repair the system at your home, we will give you the option of our technician taking the system to our service center for repairs.

You can choose to either have US return the system once the repairs are completed or you can pickup the system personally.

Rates for this type service are determined on a case by case basis.

Please note, all payments are due immediately upon the service being performed. We accept personal or business checks, PayPal, all major credit cards, and cash. Our technicians do NOT carry change at all. In most instances we prefer checks or credit cards.

RESIDENTIAL SERVICE CALL RATES INSIDE MADISON COUNTY LABOR ONLY.

First hour with travel included: $60.00 . Additional time period past first hour figured at $12.50 per quarter hr or $50.00 per hour. Once onsite and we determine we will be at your location longer than 2 hours, we may offer you a reduced rate or package deal. In some instances it may be less expensive if we simply pick up the system and repair it our service center. Once the system is repaired you will have the option to either pick up the system yourself, or have the system returned to you by our staff. Cost associated with this are determined on a case by case and system by system basis.

COMMERCIAL SERVICE CALL RATES INSIDE MADISON COUNTY LABOR ONLY.

First hour with travel included: $75.00 . Additional time period past first hour figured at $15.00 per quarter hr or $60.00 per hour. Once onsite and we determine we will be at your location longer than 2 hours, we may offer you a reduced rate or package deal. In some instances it may be less expensive if we simply pick up the system and repair it our service center IF POSSIBLE. Once the system is repaired you will have the option to either pick up the system yourself, or have the system returned to you by our staff. Cost associated with this are determined on a case by case and system by system basis.

Please Note: Minimum 1 hour rate applies on all service calls. If Mitek is onsite whether for 10 minutes or 59 minutes the charge is the same for first hour. If our technician finishes the call faster than expected, he will ask if there are any other problems, and will continue working on the system doing maintenance cleanup etc until the first hr time slot has been filled. If you feel no other repairs or maintenance are necessary our technician will leave once payment has been received. Please make sure someone is onsite to pay for the service call. We only offer net terms to businesses we have worked with in the past and
only then if arrangements are made beforehand. We do not service any systems on a purchase order basis. We have tried this in the past, and its just a sad fact that a few bad apples ruin it for the rest, but alas that is the case.

If you require net terms you must clear it with our headquarters beforehand, as technicians do not have the ability or the authority to offer net terms to any customer. You must call our office if you wish to negotiate net terms. Net terms will be 25% additional in all cases with late fees applied after 10 days at the maximum legal limit for the state of KY (currently 20% of the total invoice per every 30 day period up to 90 days. After 90 days we turn the invoice over to a collection agency and they contact D&B and collect on the invoice.